Aqua Chempro

Privacy Policy

Last Updated: 11 October 2026

1. Introduction

Aqua Chempro Sdn. Bhd. (“Aqua Chempro”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website at https://www.aquachempro.com.my, contact us, enquire about our products, or use our services.

This policy applies to visitors, customers, prospective customers, business representatives, suppliers and other individuals who interact with us through our website or business communications.

We handle personal data in accordance with applicable Malaysian laws, including the Personal Data Protection Act 2010 (Act 709), as amended where applicable.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following information:

a. Contact Information

  • First and last name

  • Email address

  • Telephone number, if provided

  • Company name, job title and business contact details, if provided

b. Enquiry and Business Information

  • Information submitted through our contact forms or emails

  • Product enquiries and requests for quotations

  • Details about your water treatment, industrial, agricultural or operational requirements

  • Information provided when requesting technical consultation, water testing, wastewater studies, deposit analysis or ion exchange resin examination

  • Other information you voluntarily provide during business communications

c. Technical and Website Information

When you visit our website, certain technical information may be collected automatically by our website, hosting provider or security services, depending on their configuration. This may include your IP address, browser type, device information, pages visited, access times and server logs.

d. Cookies and Similar Technologies

Our website may use cookies or similar technologies to maintain website functionality, improve security, understand website usage and remember certain preferences.

The types of cookies used will depend on the services and tools enabled on our website.

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

  • To respond to enquiries, feedback and requests for information.

  • To provide quotations and information about our products and services.

  • To arrange consultations and assess your business or technical requirements.

  • To provide water treatment solutions, industrial services and related technical support.

  • To communicate with customers, prospective customers, suppliers and business partners.

  • To operate, maintain, secure and improve our website.

  • To prevent spam, fraudulent submissions, unauthorised access and other security risks.

  • To maintain business records and manage our business operations.

  • To comply with applicable legal, regulatory and administrative obligations.

  • For other purposes directly related to the purposes stated above, where permitted by law.

We will not use your personal data for unrelated purposes without an appropriate legal basis or, where required, your consent.

4. Legal Basis and Consent

Where required by applicable law, we will obtain your consent to collect, use or disclose your personal data.

We may also process personal data where necessary for purposes permitted by applicable law, including responding to your requests, taking steps at your request before entering into a business relationship, fulfilling contractual obligations, complying with legal requirements or pursuing other lawful business purposes.

You may choose not to provide certain personal data. However, this may prevent us from responding fully to your enquiry or providing certain services.

5. Disclosure of Personal Data

We do not sell your personal data.

Where reasonably necessary and permitted by applicable law, we may disclose relevant personal data to:

  • Our employees and authorised representatives who need the information to perform their duties.

  • Website hosting providers, IT support providers and website maintenance providers.

  • Email, communication and contact-form service providers used to process enquiries.

  • Website analytics, security or anti-spam providers, if such services are enabled.

  • Professional advisers, auditors, insurers or other service providers where necessary for legitimate business purposes.

  • Government authorities, regulators, law enforcement agencies or other parties where required or permitted by law.

  • Relevant parties in connection with a business restructuring, merger or transfer, subject to applicable legal requirements.

We take reasonable steps to ensure that personal data disclosed to service providers is handled appropriately.

6. Cookies and Website Analytics

Cookies are small files stored on your device when you visit a website.

Depending on the website configuration, cookies may be used for:

  • Essential website functions and security.

  • Remembering preferences.

  • Understanding website traffic and visitor interactions.

  • Supporting third-party content or services embedded in our website.

You may manage or disable cookies through your browser settings. Blocking certain cookies may affect website functionality.

If analytics, advertising or other non-essential tracking technologies are used, we will provide any consent mechanisms or notices required by applicable law.

Please note that third-party services may process information in accordance with their own privacy policies.

7. Third-Party Websites and Services

Our website may contain links to external websites, maps or third-party resources.

Once you access an external website, that website’s privacy practices and terms may apply. We do not control the privacy practices or content of third-party websites.

We encourage you to review the relevant privacy policies before submitting personal data to any third party.

8. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including responding to enquiries, maintaining business records, providing services and meeting legal or regulatory obligations.

The retention period depends on the nature of the information, the purpose of processing, applicable legal requirements and whether the information remains necessary for legitimate business purposes.

When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it, subject to applicable legal obligations.

9. Data Security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include access controls, website security measures, restricted access to business records and appropriate service-provider safeguards.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

10. Your Rights

Subject to applicable Malaysian law and any relevant exceptions, you may have the right to:

  • Request access to personal data we hold about you.

  • Request correction of inaccurate, incomplete or outdated personal data.

  • Withdraw consent to the processing of personal data where processing is based on consent.

  • Request that we cease or do not begin processing your personal data for direct marketing purposes, where applicable.

  • Exercise other rights available under applicable data protection laws.

We may need to verify your identity before processing a request. Certain requests may be subject to legal limitations or exceptions.

To exercise your rights, please contact us using the details provided in Section 14.

11. Cross-Border Data Transfers

Some of our website hosting providers, communication tools or other service providers may process or store information outside Malaysia.

Where personal data is transferred outside Malaysia, we will take the steps required by applicable data protection laws, including any applicable conditions and safeguards for cross-border transfers.

12. Children’s Privacy

Our website and services are primarily intended for business and professional audiences. We do not knowingly seek to collect personal data from children through our business enquiry channels.

If you believe that a child has provided personal data to us, please contact us so that we can review the matter and take appropriate action where necessary.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal data, or wish to raise a privacy-related concern, please contact us:

Aqua Chempro Sdn. Bhd.

Email: aquachemprosb@gmail.com

Telephone: +60 82-610 066

Address: S/L 12, Block 226, Kuching North Land District, Taman STC, Batu 5, Jalan Penrissen, Sarawak, Malaysia.

Website: https://www.aquachempro.com.my

We will review and respond to privacy-related requests in accordance with applicable laws.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by law, your consent will be obtained separately as appropriate.